Robe

At 1001, we are dedicated to providing high-quality garments that embody our unique design philosophy. Due to the intricate craftsmanship and nature of our items, please review our return policy below:

• Non-Quality Related Returns:Each item undergoes multiple rounds of rigorous quality inspection before shipment to ensure the highest standards. We do not offer returns or exchanges for non-quality issues.

• Customer Support: If you encounter any manufacturing defects or issues, please contact our official support email immediately; we are committed to providing comprehensive after-sales support to resolve any concerns.

• Requirements for Service: To be eligible for after-sales support, items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.

• Measurement Margin: Please allow for a 1–2 cm margin of error in sizing due to manual measurement and the handmade nature of our garments.

We ship our collections globally, primarily operating from China.

• Processing Time:

  • In-Stock Items: Orders for in-stock items will be processed and dispatched within 10 business days.

  • Pre-order & Restock Items: For specific series, please refer to the estimated shipping dates provided on the product page, as production cycles may vary due to complex quality control.

• Estimated Delivery Time:

  • International shipping typically takes 15 to 30 business days, depending on the destination and local customs processing.

• Tracking: Once your order has been dispatched, you will receive a confirmation email with a tracking number to monitor your package's journey.

• Customs, Duties & Taxes: International orders are shipped DDU (Delivery Duty Unpaid). Any import duties, taxes, or local customs fees are the sole responsibility of the customer.

• Shipping Accuracy: Please ensure all shipping information is accurate at checkout; we are not responsible for lost packages or delays caused by incorrect address information provided by the customer.